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Benefits of Creating a Customer Centric Culture
How great would it be if we knew what our customers wanted, provided it and they could trust us to have it? That would be
Customer Loyalty Will Likely Fail When You Neglect Staff
I recently walked into a restaurant and saw two employees in a heated exchange. They were so involved in their disagreement, they didn’t notice me standing
Improve Sales Performance with Relationship Selling
From September 1982 to May 1993, NBC aired an award-winning sitcom named Cheers. I know I am aging myself LOL, but Cheers was a bar
How to Keep Employees from Feeling Disconnected When Working Remotely
The number of people working from home or working remotely has increased because of Covid19. Studies have shown that nearly a third of U.S. employees
Revitalize Your Business – Use C.P.R. for Your Customer Service
We are seeing signs and posts from businesses saying “service will be lacking due to the current labor shortage” or something similar. Well, let me
Building Customer Trust to Avoid Dissatisfaction
Why is Customer Trust Important? Gregory Smith, a former top executive with Goldman Sachs, once said, “If clients don’t trust you they eventually stop doing
