Speaking
MOTIVATIONAL CUSTOMER SERVICE & CUSTOMER EXPERIENCE SPEAKER
Teaching you how to leverage the power of customer relationships
to increase business success and improve your bottom line.
James Brown Jr. is a customer service keynote speaker who works with organizations that want to leverage the power of relationships between internal and or external customers. As a speaker and emcee, James Brown Jr. is celebrated for being knowledgeable, relatable and engaging when speaking about customer experience. His commanding voice and ability to easily adapt make James the perfect choice for your next conference, training or event. James’ speaker programs are all designed to empower organizations to better their customer relationships to increase their success by connecting in “THE XCHANGE ZONE!”
What is the Xchange Zone?
As a former All-American Track & Field athlete, James learned many lessons on the track that helped him become successful in corporate America. One major lesson he shares with corporate groups, associations, and students is the importance of The Xchange Zone.
The Exchange Zone is a designated segment on the track where the baton must be exchanged between the incoming and outgoing teammates. If the baton is not exchanged in the zone or is dropped, the entire relay team will be disqualified.
Off the track, the Xchange zone is the critical area where you leverage the power of connecting.
You never want to miss the exchange because that leads to disqualification. You must remain connected in order to win.
See James in Action
Any relationship can be successful when you remain in the Xchange Zone
To be successful in the Xchange Zone, there are several key factors:
- knowing your role (starting, receiving, handing off, or finishing)
- understanding the situation (and adjust accordingly)
- committing to finishing (avoid disqualification)
- recognizing the win (may not always be first place)
Keynotes
Running to Rewarding (Revenue) Relationships
Relationships are the essence of the human existence – the business world, home, and school. Understanding that every relationship matters, has a unique cadence, and learning how to identify and move within it, can drastically improve your personal brand, organizational effectiveness, and better position you to reach your individual and team goals. In this presentation, you will learn the rhythm (cadence) and rhyme (communication) for building rewarding (win) relationships AND how to apply these skills personally, within your team and with your customers.
Sprinting to Sales Success
Sales success is often determined by the completed exchange with the customer, while that is ultimately true there are key principles that assist with making the sale and help sustain long term success. In this presentation you will learn championship principles you need to know and implement to have sales success: know what you are selling, who you are selling to, how to sell beyond the sale.
The Race to Winning Customer Service
Customer service is more than a department, it is an attitude that starts with the individual. It is a personal commitment to know who your customer is, understanding their needs, and serving them the way they want to be served. In this presentation you will learn the importance of recognizing “everybody you meet is your customer!”
Championship Principles for Finishing Strong
“It’s not over until it’s over!”
Everybody can start. What highly successful competitors do is finish and finish strong. Having a strong finish directly impacts morale, budgets, and families (because of the lives you save).
In this session, you will learn that finishing strong is as easy as A, B, C and how to implement these skills to improve relationships with your internal and external customer.
Learning Outcomes
- Assess (home, world, workplace)
- Believe (yourself, product, purpose)
- Commit (process, best, finishing strong)
Accelerating Your Business Growth
Business success is vital to business sustainability. In order for businesses to grow, Zig Ziglar says “you don’t build a business – you build people – and then people build the business.” In this session, you will learn business growth is a continuous cycle around R, S, T and how to recognize, improve, and implement these tactics in your organization.
- R – Relationships
- S – Service (internal and external)
- T – Trust
Championship Level Customer Centric Culture
Successful organizations understand customer service is important but GREAT organizations are deliberate about their customer service framework creating a customer-centric culture. In this presentation, you will learn how to set yourself and organization apart by making customer-centric service an intentional aspect of how you operate on a daily basis, ultimately helping you better reach your business goals. Take the stride to move from “a customer” to “MY customer.”
